Complaints Policy

We always endeavour to give the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we can put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure :

1. Fill out the snag list on the completion of works walk round at the end of the job

2. Call us on 01328 730 206 or 07817878580|

3. Email: s1@s1buildersnorfolk.co.uk

We aim to respond within 2-3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised within the week at the latest (where possible)

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website

 

http://www.disputeresolutionombudsman.org/which-trusted-traderspartnership/

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Yours Sincerely

Stefan Nicholls